Free Help Desk Software For Small Businesses

Free Help Desk Software For Small Businesses – Help desk software is a great way to track and manage your customer service team. It crunches performance metrics and can provide a wealth of data to help you make strategic changes for improved performance. Some help desk software packages even go beyond help desks, offering features such as multi-brand help centers, contract management, and department management. They range in price, and you can start with a free trial plan for up to three agents.

Free Help Desk Software For Small Businesses
Free Help Desk Software For Small Businesses

Free Help Desk Software For Small Businesses

Here list software which you can use:


If you’re on a tight budget but still want to use a help desk solution, Freshdesk is a good choice. This cloud-based customer service software has a free version and offers features like live chat, ticket collaboration, and call center solutions. It’s also highly customizable and has a variety of add-ons to further improve your support.

Freshdesk offers a free plan for up to five agents and includes email ticketing and social media ticketing. There are also paid plans that start at $15 per agent per month and include more advanced features like round-robin routing and time tracking. You can also try the software for 21 days to see if it’s right for your company.

Freshdesk also has a great knowledge base that makes it easy for customers to find answers to common questions. Whether your customers are looking for an answer to a technical problem or simply need a step-by-step guide, your knowledge base will make it easier for them to do so.

When choosing help desk software, remember that the software should integrate well with your existing systems and communication methods. This means that your agents can get started immediately and begin providing support without having to undergo special training. Also, it should be affordable for your budget.


LiveAgent is a popular help desk software for small businesses. It has many features and is easy to implement for teams of any size. It offers self-hosting behind a firewall and the ability to customize features. Its vendor listens to customer feedback and continually updates the software. It also features an API for developers to expand its functionality. There are few bugs, and the software is easy to install. However, the mobile app interface could use some improvement. LiveAgent could support more integrations.

LiveAgent offers a free plan as well as a paid version, ranging from $15 to $49 a month. The paid versions include essential features such as ticketing and analytics. LiveAgent also includes support for over 40 third-party platforms. This makes it a popular option for businesses with a large number of customers or a complex ticketing system.

Freshdesk also offers a free plan for small businesses. There are also paid plans for larger businesses. The free plan is a basic plan for smaller businesses, but it does have some limitations. You can handle five customers simultaneously. It also has other features like custom user attributes, multi-project support, and conversation transcripts.

LiveAgent is a great option if you are on a budget. It is easy to use and customizable, and it works seamlessly with Gmail and Outlook. It also has dozens of built-in integrations and plugins. Its main disadvantage is the occasional crash when you open multiple pages at once.


There are several options available when it comes to help desk software for small businesses. It is important to find one that fits the needs of your business. It should be user-friendly, with a clean and intuitive dashboard. You also want the software to be easy for your support team to use, so that they won’t hate using it. It should also be scalable to grow with your business.

Another free option is C-Desk, which is a web-based ticketing system that helps you manage service requests from anywhere. Its flexibility allows you to assign different service categories to different departments or employees and also lets you manage them centrally. This software also has a remote control feature and has lightweight coding to ensure fast loading.

There are many other free help desk software for small businesses, but C-Desk is one of the most popular options. It features robust features for managing email support, live chat, and helpdesk agents, and it offers a flexible and user-friendly interface.

Freshdesk is another popular option. It’s an award-winning helpdesk solution used by over 150,000 companies. It streamlines customer conversations, automates repetitive tasks, and improves team collaboration. It even allows you to measure your helpdesk performance. It’s a great option for a small business that wants to build customer loyalty.


SysAid free help desk software has a modern, easy-to-use interface that’s easy to navigate and use. It includes features such as ticket automation and self-service portals. The software also lets you set up customized forms. It also comes with third-party integrations. This makes it an excellent choice for smaller businesses that are just starting out.

However, free help desk software comes with some limitations, such as only one technician’s account. It’s important to consider this before investing in any help desk software. The most basic plan allows for 350 support tickets per month, which works out to about 12 tickets per day. You can pay for more, starting at $60 per month. If you want more functionality, you can look into Kustomer, which is a combination of help desk software and project management software. It allows you to handle multiple customer interactions, integrate social accounts, and set due dates for tasks.

Choosing the right help desk software is essential for a small business. It should be able to automate repetitive tasks such as assigning tickets to agents and sending automated emails to customers. It should also support multiple languages, so you can offer customer support in multiple languages. It should also be easy to create a library of frequently asked questions.

A good help desk software should be affordable. Most of them offer free trials. Some will even come with a budget. However, the more expensive options don’t always offer the best solutions. Look for features, payment options, and the length of a free trial before making a final decision.

Mojo Help Desk

If you’re looking for a free help desk software for your small business, Mojo Helpdesk is the answer. This cloud-based help desk software offers a range of features to handle customer support and internal support issues. It has features like ticket management, workflow automation, SSL security, and user management. It can also help you set up automated responses, create custom email templates, and integrate with Google Apps, Zapier, and more.

Another advantage of Mojo Help Desk is its automated features, including auto-commenting, auto-assigning, and auto-escalating. It also includes a knowledge base and self-service portal, which has been shown to result in 50 percent fewer tickets. Furthermore, it allows you to customize your help desk’s appearance and functions by including your own logo and URL.

Mojo Help Desk offers free and paid versions. You can choose a monthly or annual subscription, and the free version comes with a free trial. However, the paid versions are more expensive. The Professional and Enterprise editions offer unlimited agents, while the free version is limited to three agents.

Mojo Help Desk is free help desk software that helps businesses provide better customer service. It has an intuitive interface, helps streamline workflows, and automates tasks. It can also help businesses keep track of negative reviews and promptly respond to them. But its main limitation is that it does not allow you to implement suggestions on how to improve your customer service.

Wix Answers – Free Help Desk Software For Small Businesses

Developed originally as a platform for Wix employees to help customers, Wix Answers was recently released for commercial use. Its customers include Getty Images, Viber, and MyHeritage. It bills itself as a “one-stop customer support solution,” consolidating all customer interaction into a single view.

Wix Answers has advanced customization options, and is highly scalable. This makes it a good option for all kinds of users. It also features GDPR compliance, which is designed to strengthen data security across the European Union. It is easy to set up and use. There’s no need to invest in costly training or IT support.

In addition to providing excellent customer support, Wix Answers also includes a one-tab Ticketing System. This allows support personnel to search and share articles. Using Zendesk, on the other hand, adds a new layer of complexity to customer support channels. With this free tool, you pay only for what you need.

Wix Answers consists of four main services: knowledge base, help ticketing system, call center, and live chat. These services work together to create a comprehensive help system for your small business. Once you’ve set up your knowledge base, your customers can browse through it and find the articles that they need. Once they’ve finished browsing, they can fill out a support ticket to get further assistance.

Wix Answers is a free help desk software for small businesses that unifies multiple support channels. It offers a free trial for three of its plans, while its more powerful paid options provide access to unlimited help widgets, customizable help center, content management, automations, and API keys.

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